- Introduction to Bigmax Hub: Bigmax Hub is the trading name for a group of companies that operate an e-commerce platform, including a website and other media plactforms, to facilitate the sale and purchase of consumer products and services within designated territories (Ghana).
2. Applicability of Terms: These general terms and conditions apply to both buyers and sellers on the marketplace and govern their use of the platform and related services.
3. Acceptance of Terms: By using the marketplace, users accept these terms in full. If they disagree with any part, they must refrain from using the platform.
4. Business Use: If the marketplace is used for business purposes, users must confirm they have the authority to accept the terms and bind both themselves and their organization to these conditions. "You" refers to both individual users and the relevant organizations unless stated otherwise.
5. Age Requirement: Users must be at least 18 years old to register with Bigmax Hub. By using the marketplace, users confirm this age requirement.
6. Account Registration: When creating an account, users must provide an email address/user ID and password, and they agree to:
Keep the password confidential.
Notify Bigmax Hub immediately if the password is disclosed.
Be responsible for any activity on the marketplace due to a failure to maintain password confidentiality, acknowledging potential liability for losses.
7. Account Usage: Accounts are for individual use only and cannot be transferred to third parties. If a user allows someone else to manage their account, it is at their own risk.
8. Account Suspension or Cancellation : Bigmax Hub reserves the right to suspend or cancel accounts or edit account details without notice. Users will be refunded for any paid products or services not received if the cancellation is not due to a breach of terms.
9. Account Cancellation: Users can cancel their accounts by contacting Bigmax Hub as specified.
10. Marketplace Role: Bigmax Hub serves as an online platform for sellers to sell and buyers to purchase products.
Bigmax Hub accepts binding sales on behalf of sellers but is not a party to transactions unless explicitly stated.
11. Contract Formation: A contract for the sale and purchase of products is formed between the buyer and seller upon the buyer's confirmation of purchase.
12. Returns Management: Bigmax Hub handles product returns according to the returns page, which may be updated periodically. Acceptance of returns is at our discretion and must comply with applicable laws.
13. Refund Management: Refunds for returned products are processed per the refunds page, which may also be amended. Refunds may include:
- Product price
14. Returns Management: Bigmax Hub handles product returns according to the returns page, which may be updated periodically. Acceptance of returns is at our discretion and must comply with applicable laws.
15. Refund Management: Refunds for returned products are processed per the refunds page, which may also be amended. Refunds may include:
- Product price
16. Processing Returns and Refunds: Returns and refunds are managed by Bigmax Hub. For digital products refunds are only issued for delivery failures; other refund requests must follow our terms and conditions.
17. Policy Changes: Changes to the returns or refunds policies take effect from the date they are published on the website.
Returns and refunds are managed by Bigmax Hub Refund team. For digital products and refunds are only issued for delivery failures; other refund requests must follow the our terms.
18. Policy Changes: Changes to the returns or refunds policies take effect from the date they are published on the website.
19. Payments must be made according to the marketplace's Payment Information and Guidelines.
20.Promotions: Promotions are governed by their specific Terms and Conditions, available on the website or WhatsApp pages.
21. User Content: Users must ensure their content is accurate, lawful, and not infringing on rights. Offensive or illegal content is prohibited, and users must not manipulate reviews or interfere with transactions.
22. Rights to Use Content: Users grant Bigmax Hub a license to use their content for various purposes, and Bigmax Hub can remove content that violates terms.
23. Use of Website: Users may access the site for personal use but cannot modify or exploit the material without permission. Unauthorized actions, such as hacking or excessive data collection, are prohibited.
24. Copyright and Trademarks
Bigmax Hub owns all intellectual property rights on its website, and third-party trademarks are acknowledged without endorsement.
25. Data Privacy: Personal data is processed according to Bigmax Hub's Privacy Notice. Sellers are responsible for any misuse of buyers' data.
26: Due Diligence: Bigmax Hub reserves the right to perform checks on users for compliance.
27: Marketplace Role: Bigmax Hub facilitates transactions between buyers and sellers, retaining no liability for issues arising from purchases.
28. Limitation of Liability: Bigmax Hub limits liability for losses, especially for free services or events beyond control.
29. Breaches of Terms: Violations may result in account suspension or legal action.
Entire Agreement: These terms constitute the entire agreement between users and Bigmax Hub.
30. Governing Law : The terms are governed by the laws of the relevant territory(Ghana), with disputes subject to local courts.
31. Contact Information: Users can contact Bigmax Hub through specified channels for inquiries or after-sales support.